The University of La Guajira, makes available this space that allows the participation of citizens and value groups throughout the public management cycle (diagnosis, formulation, implementation, evaluation and monitoring) in the framework of the provisions of Article 2 of Law 1757 of 2015. This microsite includes participation spaces that facilitate the exercise of social control and citizen evaluation, through permanent accountability processes that must be guaranteed throughout the public management cycle.
¿Qué es el menú participa?
Participate is the section where you will find all the information related to the spaces, mechanisms and actions that allow citizen participation at the University of La Guajira. Through this menu, you can participate in the different spaces of diagnosis, formulation, implementation, evaluation or monitoring in which the involvement of stakeholders and value groups of our institution in its decisions and public actions is promoted.
How can I participate?
The University of La Guajira has the following means of participation:
What are the mechanisms and instances of citizen participation at the University of La Guajira?
The University of La Guajira actively promotes citizen participation through various mechanisms and instances, including:
Public Accountability Hearing: These are spaces for accountability, where the results of the management of a specific period are presented and reflected upon.
Accountability: Accountability is a fundamental duty of public administration authorities. It implies responding publicly to the demands of the citizenry regarding the management of resources, decisions and management carried out in the exercise of the power delegated to them.
Procedure: Refers to the sets or series of steps or actions regulated by the State that users must perform in order to acquire a right or comply with an obligation provided for or authorized by law.
Guardianship Action: This mechanism allows any person to claim the immediate protection of their fundamental constitutional rights when these are violated or threatened by the action or omission of any public authority or private party, as established by law.
Complaint: This is a document notifying the competent authority of the commission of a crime or misdemeanor.
Citizen Oversight: This is a democratic mechanism of representation that allows citizens and community organizations to exercise oversight over public management.
PQRSD System: This system addresses citizen requests, complaints, claims, suggestions and denunciations to guarantee a timely and effective response.
Petition or Rights of Petition: It is the right of all persons to request or complain to the competent authorities, either for reasons of general interest or particular interest. This includes respectful requests for information and/or consultation and obtaining a prompt resolution.
Complaint: Represents any verbal, written or digital expression of dissatisfaction with the conduct or action of public servants or private individuals performing a government function that requires a response.
Claim: It consists of any verbal, written or digital expression of dissatisfaction related to the provision of a service or the deficient attention of a public authority. It refers to the non-fulfillment of a right harmed or threatened due to the deficient provision or unjustified suspension of the service.
Suggestion: This is any verbal, written or digital expression of recommendation delivered by the citizen, with the purpose of improving the services provided by the University of La Guajira. This may include recommendations to rationalize the use of resources or make public management more participatory.
These mechanisms and instances of citizen participation are fundamental to involve the community in decision making and to guarantee transparent and efficient management at the University of La Guajira.
What general information is available on citizen participation at the University of La Guajira?
The University of La Guajira offers a series of resources and general information related to citizen participation, including:
Citizen Participation Strategy: Esta estrategia establece cómo la universidad promoverá la participación activa de la comunidad en su gestión y toma de decisiones..
Accountability Strategy: It details how the university will inform the community about its activities and results, promoting transparency and accountability.
Anticorruption and Citizen Service Plan (PAAC): This plan describes the measures and actions to prevent and combat corruption at the university and guarantees effective attention to citizens' requests and requirements.
Transparency and Access to Public Information: The university promotes transparency and facilitates access to public information, strengthening accountability.
Accountability Reports: These reports provide a detailed view of how resources are used and activities are managed at the university.
Calls: Information is provided on calls related to citizen participation and other relevant topics.
Citizen Participation Calendar
Calendar of Activities and Events: Includes important dates for events and activities in general.
Calendar of Academic Events: Displays relevant dates for specific academic events.
Citizen Participation Forms: Forms and platforms are provided to facilitate citizen participation and allow citizens to express their opinions, queries and requests, including the “PQRSDF Form.”
These mechanisms and instances of citizen participation are fundamental to involve the community in decision making and to guarantee transparent and efficient management at the University of La Guajira.
What are the channels of interaction available for citizen participation at the University of La Guajira?
The University of La Guajira strives to provide various channels of interaction for the active participation of citizens and the academic community. The available channels are:
PQRSD Form: Through this form, citizens can submit their Petitions, Complaints, Claims, Suggestions and Complaints (PQRSD), allowing direct communication with the university and attention to their needs.
Citizen Perception Survey: The university conducts surveys to know the perception of citizens and value groups, identifying areas for improvement in the relationship with the community. You can access the Citizen Perception Survey online to share your opinions.
Social Networking: The University of La Guajira uses various social media platforms to inform and communicate its management to the community. These social networks are also used to share information of public interest, encouraging constant dialogue and feedback. Social media channels include:
Other Service Channels: The university offers several additional channels for citizen attention and services. You can find more information about these channels in the “Attention and Services to Citizens” section of our website.
These channels are designed to ensure that the community can interact effectively with the University of La Guajira, express their opinions and needs, and contribute to the strengthening of the institution and its commitment to educational quality and transparency in its management.